Gailen has been in the travel industry for 30+ years. While with American Airlines, he created customer experience conferences and training programs for the airline’s Purser Program including global etiquette and protocol courses for international flight attendants.
His “Jetiquette, The Customer Experience and You” program received the Magellan Award from Travel Weekly Magazine.
“Jetiquette” has been featured in USA Today, CNN, HLN, NBC, CBS, NPR, and other outlets to disuss travel etiquette, international protocol, and the travel customer experience.
Gailen speaks at industry and corporate events which have included American Airlines, Air Transat, Association of Flight Attendants, Middle East Airlines, Protocol School of Washington, Sabre, Southern California Safety Institute, Transport Canada, and others in the aviation, retail, and beauty industries.
2019 marks the fourth season of “The Jet Set”, a nationally syndicated travel talk-show which airs in over 200 television markets in the US, Canada, and Caribbean. Gailen serves as executive producer and host.
On The Radar
New York: The New TWA HOTEL @ JFK
Fairmont: The Pet-Guest Experience
High speed rail: FlyToget & brightline
Gailen speaks on a variety of topics ranging from the airline customer experience to Jetiquette - a civilized approach to travel. His Jetiquette Training Program, for front-line employees, has received the
Travel Weekly Magellan Award.
TRAVELer Experience COnsultant
Gailen lends his expertise in airline safety, customer service and labor issues to news organizations including USA Today, CNN, HLN, NPR, and others; sharing his experience gathered as a 24-year flight attendant with
On-Air Host &
Gailen David is co-creator, executive producer and host of the nationally syndicated travel talk-show,
The Jet Set; televised in over 200 TV markets in the USA, Canada, and the Caribbean.
Gailen's Current Projects:
Executive Producer, On-Air Host, Co-creator
The Jet Set, now in its fourth season, is an award winning show designed to reinvent travel television and keep pace with the professional, leisure and aspiring traveler by experiencing the sights, sounds and scenery of destinations around the world or here at home, along with you! The show has a weekly viewership of 1.8 million and reaches over 200 markets.
As the first hybrid talk and travel show, ‘The Jet Set’ is anchored from its ‘jet’ television set complete with an airplane wing desk and actual set pieces built from a decommissioned Boeing 747. Alternatively, like other travel shows, ‘The Jet Set’ hits the road to feature destinations, attractions, festivals and unique adventures.
Travel and talk veterans Gailen David, Bobby Laurie and health and wellness expert Nikki Noya will keep you in the loop each week with a wide variety of guests from the entertainment and travel worlds, on-location experiences, and insight into the latest trends and current events.
But more importantly, we let you in on the fun and reinforce that you don’t need to “jet” to be part of the “Jet Set” experience!
Author, Speaker, Ambassador ∙Jetiquette®
Jetiquette® has morphed into a global movement to return more civility to the travel experience. Travelers are showing more consideration and courtesy towards those they encounter along the way as airlines, airports, hotels and other travel providers work to elevate the customer experience.
The "Jetiquette...The Customer Experience and You" training program was recognized by Travel Weekly Magazine and received "The Magellan Award" in 2008. Gailen's from-the-heart program focused on showing front-line workers how valuable they really are and shared his own methods for recognizing and savoring the many rewards that come from making the travel experience special for someone else.
Co-Founder, Creator and Curator ∙ The First Flight Out
Pan American World Airways shaped air travel for decades and played a major role in developing everything from navigational systems, the first widely used intercontinental jet aircraft and even the Boeing 747 Jumbo Jet. The First Flight Out pays tribute to Pan Am's legacy and offers visitors the opportuntiny to fly back in time via 'The World's Most Experienced Airline'.
The First Flight Out is a travel emporium with clothing, swimwear, accessories, luggage and of course the famous Pan Am carry-on bags and accessories along with an extensive Pan Am history exhibit! Relax in our Pan Am 747 cabin and pour a glass of champagne in the upper deck galley!